Case study

The art of communication

Transparency and easier access to information for everyone.

NPO Gallery and Art Centre

Consulting Services

Digital experience, analytics, digitalisation, innovation, modernisation, website development, cloud solutions, connectivity, and data solutions.

Framework

Design sprints, agile and value creation.

Challenge

Our client runs a gallery and a centre that provides art classes to low-income residential areas. Their aim is to cultivate the culture of art creation among black communities and art collection among young black professionals.

The organisation relied heavily on paper to collect information from community members who participated in their workshops, forms for people interested in booking a space to attend an exhibition, timesheets, staff records, and general communication.

There was a high number of errors, lost information, and incomplete forms. They wanted to streamline their workflows to reduce the inefficiencies of their processes.

The challenge was that their operating budget from funding was only 30% as the funders were rigorous about allocating 70% to the artists and materials. They turned to us to help them.

Numbers at a glance

69%

Exponential growth in community reach.

58%

Operating budget increase from donor collections.

3

New grants.

Solution

When we engaged their directors, we discovered that their only source of funding was a grant from a granting agency and it was limited. A few members of the community had indicated their interest in helping but were not sure how to go about it.

Our focus was to help them streamline their operations, migrate to the cloud, be more accessible to their communities, and generate more revenue.

Working alongside their directors, we designed, developed, and implemented a website with a payment gateway to make it easier and transparent for them to collect donations from donors, sponsors, and partners.

We also implemented digital forms to collect information, CRM to manage all stakeholder information and communication, and cloud solutions to process applications and store data. This helped to standardise, centralise, and secure the way they process information.

Result

Streamlining the client’s workflows and data collection processes resulted in better efficiency and greater information transparency. They now have the right information available to the right person, in the right format, to make fund raising easier.

Generating new revenues helped them identify and self-fund new opportunities to expand their offering to meet the needs of their communities and members. By changing how they do things, they’ve ensured sustainable value creation.

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